System not up to date

Last week Tuesday (17 Oct 2017) when I wanted to upgrade my existing Fibre line from 10 to 20 meg, I was told by Telkom that Fibre was not available in my area, so an Incident was logged on Telkom's side to sort out their system fault. Friday (20 Oct) when following up on the "Incident" I was told that it was only sheduled for Saturday 21 Oct. Monday 23 Oct, when contacting Telkom with the "Incident" reference number, it seemed that they didn't know what Incident i was referring to, so they transferred me to the sales department... Long story short, Monday evening when I got home my Wifi was no longer working, I thought it might be the area, contacted my neighbour on Tuesday only to hear that her wifi was up and running. Phoned Telkom on Tuesday afternoon, spent more than 30 minutes on phone with two Telkom agents, only to find out that my services will not be working until such time that Telkom has completed the order...