system not talking to each other

Two or three months ago my wife called the callcentre from the mobile contract line to verify upgrade date (calls are recorded right)and was told it was June 15.Got to Sandton city on Saturday -walked into the branch, always so non customer orientated as usual, to check when the upgrade is due, as the handset might have to be ordered since it new and popular. Was told the contract is only 7 months old????How insane is that-its more like 2nd upgrade so almost 48months has passed. Call the call centre, they advised October or so!!What the hell, your processes ,staff, and systems are all in need on upgrades urgently, firstly you lucky that we come to upgrade and not cancel after the pathetic service received in the past few months, and then we still miss informed and receive this inferior customer experience. Please get your house in order-I advised her to cancel, and move on-that a loss of R1200 on average per month for you!!!!!