System glitch

I have for the passed four months had this issue with Telkom, the line gets suspended for my IDSL. This is a system issue that continues to occur. If i phone billing they say the account is all in order, then go through to technical and they inform me that it is in fact a billing issue. It is then blamed on Mweb which is totally incorrect as that account is fully paid up. I occassionally am able to get a very helpful consultant that is able to communicate between billing and technical and get the suspension lifted. This then occurs again in a few days and i have to go through the same process again. I pay for a service from Telkom and deal with Telkom, the internal departments continually move you from pillar to post and my frustration that this has not been resolved.