1 reviews | Active since Aug 2015
System failure now i get rejected!!
<p>Did a application for a contract with telkom mobile, then it was rejected and they said its something on the credit buro. Phoned them they said everything is clear there is nothing reflecting and telkom did not do a credit check, then they said its due to money outstanding R99 wich is for our data contract that gets debited on the 15th of each month its not in arrears, still no one can give me awnsers and they say i can only apply again after 90 days. No one wants to help or give me awnsers i need a new phone and the deal of the month is a good contract but now i have to wait 90 days for something that is not my fault. Can someone please assist me with awnsers </p>
Good Morning Alex,
We have tried calling you on *** with no luck.
Please privately reply with your ID number so we can further assist.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good Morning Alex,
We have tried calling you on *** with no luck.
Please privately reply with your ID number so we can further assist.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
Best regards,
you need never once called me if you like i can post a screenshot of my call log. Still no one is willing to help me just phoned telkom again.
you need never once called me if you like i can post a screenshot of my call log. Still no one is willing to help me just phoned telkom again.
The id number is ***
My number is ***
My husband is ***
Our data contract with telkom mobile is paid
Our land line number is paid so i can not see why they keep saying there is money outstanding?
I spoke to 3 different call centre agents they said if they do the check there is no money outstanding i spend 2 whole days on the phone and yet no one can tell me where the problem is they said its a transunion problem and transunion says its clean. This contract is only until 31 March and apparently i have to wait 90days before we can request again but no one can tell me where the problem is what is going on. Everyone said go to telkom mobile they have no issues the best network to be with im seriously starting to doubt it
The id number is ***
My number is ***
My husband is ***
Our data contract with telkom mobile is paid
Our land line number is paid so i can not see why they keep saying there is money outstanding?
I spoke to 3 different call centre agents they said if they do the check there is no money outstanding i spend 2 whole days on the phone and yet no one can tell me where the problem is they said its a transunion problem and transunion says its clean. This contract is only until 31 March and apparently i have to wait 90days before we can request again but no one can tell me where the problem is what is going on. Everyone said go to telkom mobile they have no issues the best network to be with im seriously starting to doubt it
Seriously can the customer service from telkom be more pathetic? I still have no feedback whatsoever and no one knows what is going on? An no i would not like to wait coz i have been struggling for a week now i have to wait until someone decides to either do their work. Why is the service so horrible and best of all you can get hold of no one in a management. Then if indeed someone decides to work out their mess i still have to wait 7 days for the device,
Seriously can the customer service from telkom be more pathetic? I still have no feedback whatsoever and no one knows what is going on? An no i would not like to wait coz i have been struggling for a week now i have to wait until someone decides to either do their work. Why is the service so horrible and best of all you can get hold of no one in a management. Then if indeed someone decides to work out their mess i still have to wait 7 days for the device,
Good day
Thank you for making contact with us.
Please be assured that we have sent your query to the Technical Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Good day
Thank you for making contact with us.
Please be assured that we have sent your query to the Technical Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
I was into a telkom store they submitted everything and we checked repeatedly there is no outstanding money they just waiting for you to clean the mess up so i can go get my device so can someone help asap
I was into a telkom store they submitted everything and we checked repeatedly there is no outstanding money they just waiting for you to clean the mess up so i can go get my device so can someone help asap