SYSTEM DOWN FOR THREE WEEKS????!!!

I went to Telkom Vangate Mall today and I urgently needed a Sim swap. I waited my turn after the a customer before me enquired about opening a contract (was welcomed into the store with open arms) after conversing with the Host (who was not very knowledgeable) about the sim swap re cost and service time, I decided to go inside to get it done only to be told by a (not so very friendly sales person) that the system has been down for the last THREE WEEKS and they could not help me with a Sim swap???!!!! Then I ask the "sales person" to try and he proceeds to tell me that he has tried with other customers and it hasn't worked. Number one why did the host tell me I could do it only to get into the store and be told I can't do it (waste of time) Number two why can your system open new contracts which requires a Sim to be linked to the contract but cannot do a simple Sim swap Number three HOW IN HEAVENS NAME ARE YOU OPERATING IF YOUR SYSTEM HAS BEEN DOWN FOR THREE WEEKS???? SHOULDN'T ALL SYSTEMS BE DOWN IF HAS ANYTHING TO DO WITH A SIM CARD??? Number four do you not atleast try to make an effort to assist your customer and their request? A simple Sim swap which I was told by the host would take 5 minutes and depending on the system only take 5 - 10 minutes to be active could not be done. Also note I've was previously employed by Telkom and I know how the system works... Let's say: Customer service -5 and willingness to atleast try to help a customer -10.

To end this off I would appreciate feedback regarding this matter as I consider myself a loyal customer who deserves better. Sincerely, A less an impressed customer