DM
Deon M

1 reviews | Active since Oct 2015

29 Dec 2016, 14:56

sync speed on adsl line.

<p>I'm paying for a 4M line but since end november it's only syncing arount 1.5M. I've logged various faults only to be closed 2 or 3 days later, stating that the line is fine. I don't know how to make it any clearer that the issue is the speed !!!!!!!!!!!!. Am i not suppose to get what i'm paying for. Must I move my service to somebody els so that they can but more presure on Telkom?</p> <p> </p> <p>Telkom said they will get back to me, I'm still waiting. Please HELP!!!!!!!!!!</p> <p> </p> <p>I</p> <p> </p>

0
Replies (4)
Telkom
Telkom's reply30 Dec 2016, 09:48
Official

Good day

Thank you for making contact with us. Kindly e-mail us at *** with your affected telephone number for our team to assist.

Please quote your reference in the subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

DM
Deon M's update03 Jan 2017, 08:29
Reviewer Update

Rep**** with the reference. Still nothing, how long must i wait.

DM
Deon M's update03 Jan 2017, 11:51
Reviewer Update

Case was again closed this morning when I followed up. New case ***. Telkom still don't care aboute my problem !!!!!!!!!

DM
Deon M's update04 Jan 2017, 15:46
Reviewer Update

STILL nothing.