Sworn in Zulu while on hold!

<p>Your consultant Ndumi Makgobatlou contacted me to advise me shoe would be refunding me, THE WRONG AMOUNT (R2039) you cancelled my line on the 29th of Aprill yet I was charged for May? WHY? This amount should be R3056! How the ****** hell can you charge me for May if the line was cancelled on Aprill! Your consultant refused to assist me and refused to give me access to her line manager, she then put the phone down when I said I would hold, and she continued to insult me speaking to her colleague in Zulu, thinking I did not understand I listened for a good solid 5 minutes before hanging up! WHAT THE HELL!?</p>