Switching to Telkom was a big mistake!!

My husband and I switched over to Telkom just last year and it was the worse decision ever. They are unprofessional, they don't understand their own system and don't take that extra step to ensure customer satisfaction. Our account was not debited at the end of November and we were asked to make a manual payment which was done, even though the account was up to date after payment was made,they attempted to debit the account 3 times for double the premium,keep getting told it's a system error after numerous calls. who is going to pay the rejected debit order fees? they said sorry for the inconvenience however we are not responsible for this and yet the debit orders were put through incorrectly. utterly disappointed with them, still waiting for Feedback for an issue that we have been having for over a month!!