Switching off service

<p>I am a loyal customer of Telkom, and have been paying my account every month. I was going to move and ordered a new line to be installed into my new home. Unfortunately the move fell flat, and I never used the line. I cancelled the line within 7days of ordering it. Now 3 months down the line my adsl ois switched off because they are still billing me for it. The line was never cancelled on their side. But me as the consumer have to pay for their mistakes. This is unacceptable. Even if I pay the money I have to wait for 48hours before my line will be restored. </p>