Switched Phone Number

<p>Logged a fault because phone line and DSL went down on 19th July. Call was innexplicably closed the following day with no explaination, even though the fault had not been resolved.</p> <p><br />Logged another fault on the 20th July 2016, and noticed that the line and DSL services resumed the following day.</p> <p><br />On 22nd July, 2016 I noticed that my phone number had been switched with someone else's. I confirmed this with the person who's number had been swapped and we BOTH logged calls with Telkom.</p> <p>So now I'm on my third fault logged in 10 days. I've escalated this, yet each call centre agent I speak to tells me that "the call has been assigned to an engineer who will be in touch".</p> <p>To make matters even worse, the address Telkom have on their system is not my address, and no matter how many times I've tried to change it, the wrong address still remains. This means that these "engineers" always go to the wrong address even though I explicitly ask that they contact me first?</p> <p>Can someone please tell me when the line will be resolved, and how this happened in the first place?</p> <p>Regards</p> <p>Ali</p> <p> </p>