WC
Ward C
1 reviews | Active since Sept 2018
18 Sept 2018, 15:51
Switched my data contract to a mobile contract
Telkom upgraded my 50gb data contract to a mobile contract with only 25gb of data. The upgrade is to the most expensive Freeme package which is for mobile phones. I already have a cheaper Freeme contract so why would I need another. It is now exactly a month since this was discovered and reported. They promised that it would be resolved within 48 to 72 hours. I have tried online chats, Telkom stores, all their help lines with no joy. I will be cancelling my fixed lines and all dealings with them and will never ever deal with Telkom again, this SOE is an extreme example of bad attitude and poor service. Do not deal with them whatever you do!!!!
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Ward C's updateReviewer Update
02 Oct 2018, 05:23So, on 19th September I receive an SMS from Telkom, "Your case no ********** 7 is resolved" Yea right it is till exactly the same. I am paying R1005.00 per month for a mobile contract which I did not want or don't need. Just give me data to the same value, I do not and will not make 3000 minutes of calls a month. I say again the sim card is in a router not a phone.
WC
Ward C's update02 Oct 2018, 05:23
Reviewer Update
So, on 19th September I receive an SMS from Telkom, "Your case no ********** 7 is resolved" Yea right it is till exactly the same. I am paying R1005.00 per month for a mobile contract which I did not want or don't need. Just give me data to the same value, I do not and will not make 3000 minutes of calls a month. I say again the sim card is in a router not a phone.