Switched ISPs and Telkom have suspended internet

Telkom has suspended by internet connection during ISP switch. Telkom says the connection is in a staging pool for the new ISP to take ownership. I said that I dont need the new ISP to take ownership as the new ISP confirmed that this is unnecessary and that Telkom can just bill me directly for the adsl connection. Telkom now taking 45 min to answer the phone on the 3rd try.<br> <br> PLEASE HELP