Switchboard Opticon phone broken

Dear Telkom,<br> <br> Since October of last year we have been trying to get a technician to come to our office and replace our Opticon Switchboard handset. The fault is logged and then we receive an sms saying that the line has been fixed. This has happened about 20 times. There is absolutely nothing wrong with our line. We are aware of this. Our Opticon Switchboard phone is broken and needs to be replaced. We need an actual human being to come to our office and replace it with a new one. We have spoken to about 30 different people and no one understands what we are saying, they simply go ahead and log it as a line fault. On a few occasions we have even been told to go to a Telkom store to buy a new phone which is entirely incorrect. While it would be great for this particular query to be resolved, it would be even better if Telkom put some time and energy into training their staff sufficiently.