Switchboard not in use but charged for

Hi Telkom I know this account is a mistake but cant get anybody to reply to all my e-mails and calls. In desperation I contacted an attorney. Even she cant get any response. The Telkom offices in shopping centres cant help. The switchboard was not in operation but I was charged for it and I requested collection for months when eventually it was collected. I did a calculation but Telkom continued charging me for the switchboard. I have never received acknowledgement of any of my or the attorneys e-mails and now resort to the only way I know a lot of people get results. HELLOPETER. PLEASE CAN YOU REVERSE THE CHARGES ON A SWITCHBOARD THAT WAS REQUESTED TO BE COLLECTED AND NOT IN USE. PLEASE PLEASE PLEASE This was after I was told by the salesman in 2004 that by 2009 the switchboard will belong to me and paid off, yet apparently this was a con. I have therefore paid since 2009 to 2012 for a switchboard that should have been settled and truly cant believe that I am being punished twice for picking a Telkom switchboard and now I'm being ignored. How is it possible that after 25 years of having many lines and services with Telkom can I not even receive the courtesy of an explanation.