Switch to MWeb for sanity
<p>I started a new job and I need wifi in order to work from home. My boyfriend decided to get me ADSL through Telkom. He did the application on the 28th Aug. They installed everything on the 1st September. When they installed it I was guaranteed that all would be in order in 48 hours. After 48 hours he called to find out what's going on. He was told that the number had to be transferred. Transferred?!? It's a brand new line how can it possibly need to be transferred?</p> <p> </p> <p>After several calls to the call centre; he receive one of your phony reference or case numbers. He was told that he'd be contacted soon and there was nothing... 6 days later we decided that we've had enough and he took it back to Telkom and surprise surprise it was finally activated. A day later.., internet is not working!!!</p> <p> </p> <p>Telkom, you are the worst company that we've ever dealt with... So we are now looking into MWeb.</p> <p> </p> <p>I've advised my boyfriend to take this matter up with the ombudsman because I feel it's the only way that Telkom will start giving better service. </p> <p> </p> <p>What's worse is that you'll send him a bill at the end of the month for "services rendered". What service??? </p> <p> </p> <p> I'm appalled at this kind of service. You treat your customers like gabbage and have no sense of urgency in resolving issues. </p> <p> </p> <p>I hope the ombudsman will be able to help with this hopeless issue. </p> <p> </p> <p>Clearly TCF (treating customers fairly) does not apply Telkom!!!!!!!!!</p> <p> </p> <p>What should have been a great gift from my boyfriend has become a nightmare from Telkom</p>