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JS
Jeannette S

1 reviews | Active since Sept 2018

06 Sept 2018, 18:45

Sweet talking Agent but the worst Technical Department after ESKom

Our house hold was called and asked if we wanted to carry on with our pay as you go landline and my mother Mrs Monica Safi who is the actual holder of this account said yes. That was 12 weeks ago, first it was the drama of delivering the phone, than that was sorted out, but no SIM card could be given except to my mother. With a lot of arguing and pleading finally they sent the card direct to my mother in the Freestate. She arrived in Capetown and put in the SIM card and called Telkom to activate the phone, this was done on Friday the 31st of August at 12.49pm We were assured by the consultant that my phone would be connected the lastest Sunday, yesterday Wednesday my phone was still not connected, I called and complained all details were taken I was made to put the sim in take it out give them numbers which were at the back of the sim and till now nothing has been done. I got a reference number this time and sent an email reference ********** 67 date was5th September at 3.45pm. This afternoon I got a message saying they called me and that if my issue was not resolved than I should call 10210 at 4.37 asking me to call. I called and the lady says I called the wrong section took all my details again and said they will call.

Honestly this is unacceptable. My mother’s means of communication is with this phone and now we have been charged rental for two months and the phone is not working and they disconnected the old phone.

Giving people things that don’t work or is so complicated to get connected randers the phone useless.

My mother made us all change to Telkom but this whole issue leave much to be desired.

Please sort this issue out like today.

Thank you.

J Safi

Written for and on behalf of Mrs M Safi

Tel ********** 901 Thank

0
Replies (3)
JS
Jeannette S's update20 Dec 2018, 13:06
Reviewer Update
Dear Sir, I had to go overseas to help my two sisters with they health issues and am now back. I am in LADYBRAND and still my phone can not be activated on the wireless phone which is sitting in my lounge. Some of my family have no what’s app or are too old to use this technology so please can you urgently get me on ********** 626 or ********** 583 please to rectify. I am not in Capetown so cannot do anything about that phone but have asked my friend to take into a Telkom office with all my details to see if they are able to rectify the issue as it’s well over six months for someone to just do their job of switching on or off a button. I don’t think it would take more then a minute nor would it break any of those Gel nails. Thank you. Monica Safi
JS
Jeannette S's update20 Dec 2018, 13:08
Reviewer Update
Sorry Incase I message is not too clear, I have two phones the same problem the other which I have asked my friend to help with is in Capetown. I want the one in the Freestate done ASAP please. Thank you, Monica Safi c/of Jeannette Safi
JS
Jeannette S's update13 Jan 2019, 13:01
Reviewer Update
Dear Telkom, once again the same problem, received a new for wireless phone ********** 58, the. courier delivered and the forms and documents given for RICA was informed according to your delivery person that someone will now come in a day or two to install the phone and Rica. Your package letters informs me how to do it. So I installed it in the meantime and waited for 48 hours was told on the package to call 08180 for assistance if no response from the phone. I call the number and it just cuts off, I called 10210 listened to your loooooong instructions for no joy of assistance. I am now sitting with two phone, two sims and no connection just because some one in your organization is too lazy to flip a switch. What a waste of two very expensive phone worth 1000 rands each, I cannot comprehend how an organization like yours who has done so well with the mobile service can not get it right with your landline service which was here decades ago and working efficiently can now be a load of *******. The wasted revenue cause you are over staffed with lazy who is who type of people who don’t love their jobs. It’s sad. Please instruct further to get my transfer to my new sim and wireless phone.