Swearing Sales Agent

Today I received a call from an sales agent based in Cape town on behalf of Telkom offering me a Huawei P10. After 2-3 minutes of him explaining that this offer is only available to myself, due to me conducting my account in a good manner, I qualify for this phone at 50% discount etc. I told him that I am not interested. Without ending the call in a manner that an agent representing a national brand should. He ends the call "ma se ****" and drops the line.

Under no circumstances will I accept this indefensible behavior. I called the Telkom customer service manager. I was put through to a team leader who advised that after a few minutes was unable to trace this call as Telkom has so many agents. I find this hard to believe that a national brand has agents calling their clients and that they are unable to have recourse to them. Telkom, please explain yourself.

Remember, you called me, not the other way around.

In a competitive market, brand reputation is everything, and this experience will definitely allow me to share with families, friends and colleagues, how poor you treat you brand loyalty.

How do you redeem yourself?

Regards Noel