1 reviews | Active since Oct 2016

08 Nov 2017, 15:42

Swearing consultant!

I took out a contract on the 5th of November 2017 at the Telkom branch in Canalwalk Cape town, I was happy! On Monday 6th I received a personal text from Consultant swearing at me calling me ungrateful amongst other ugly things. I'm a very understanding person and wrote back questioning why on earth did I just get this message. (Laura) rep**** its cause I read to one of her colleagues she is *********** and even came back three times too g of in the Telkom branch. I told her than that she is obviously not getting along with her work colleagues and they are telling her lies and that if like an apology and we refused!!!

So yes Telkom can you imagine how I felt as a client out of the blue receiving such messages and having no idea what she's talking about and not knowing what's going on. SHOCKED!!!

I believe you should have cameras recording in your branch of really like to see me going off!!

If this is not resolved I'm blasting the text messages on social media ********** 867

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Replies (1)
Telkom
Telkom's reply09 Nov 2017, 14:18
Official

Hello rian-cloete

We sorry for the bad experience you had.

The query has been escalated to the store manager for their attention.

Regards

Noleen

Telkom Social Media Team.

Best regards,