Swapped my line, degraded internet, no response from Telkom after logging a fault.

<p>My telephone line number was swapped on the 10th of November 2016. As a result of that I'm only getting 2.5Mbps download speed instead of my usual 3.6 to 4Mbps. I logged a fault with Telkom on the 9th of January 2017 (952CRK090117) and I have had no response from Telkom. Pathetic service.</p>