RD
Rita D

1 reviews | Active since Mar 2018

13 Mar 2018, 13:39

Swak diens

Ek skryf nou in Afrikaans, wat my eerste taal is en ek kan my beter uitdruk daar in.

Ek is siek en sat vir Telkom wat geen diens lewer nie. Ek het my internet op 12/02/2018 as fout gerapporteer en tot nou toe het geen tegnikus my besoek nie. My landlyn is ook nou buitewerking vir ongeveer een week.

Ek het intussen my router laat toets by 'n Telkom tak en het toe 'n nuwe een gekoop, waarna ek vir een dag die internet kon gebruik toe is dit weer af.

Die Telkom tak het aan my 'n intergrade data sim gegee, wat ook nie werk nie. Dit was veronderstel om gekoppel te wees met my Telkomrekening dan kan ek die internet gebruik, sonder sukses!!!!!!!!!

Ek het al ongeveer R700 betaal vir data deur Vodacom!!!

Ek het al van 2008 af, die Telkomrekening en die laaste ongeveer drie jaar, is dit nag, Telkom stel sy gebruikers teleur!!!!

0
Replies (3)
Telkom
Telkom's reply03 Apr 2018, 13:44
Official

Good Afternoon Rita

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number because I am having difficulty picking up those REF's.

Your ref for this query is AI***

Regards
Jawaad
Telkom Social Media Team

Best regards,

RD
Rita D's update16 Apr 2018, 13:49
Reviewer Update
Good day My apologies for the delay in answering, I was abroad. Thank you for the reply on my quiry. My internet and land line was fixed on Saturday 24 March 2018. It seem to me that there are a new system for fixing faulty internet/lines and that is the reason for delaying in fixing internet/lines. Previously 10 cases per day was assigned to the technicians and now only one at a time. I don't think the new system is a good idea. Why changed a system that work to one that does'nt work? I think Telkom must re-thinking the new system. I am quite sure that the techicians also prefer the old system!! Regards ML Daneel
Telkom
Telkom's reply29 Apr 2018, 12:42
Official

Hi,

Thank you for the feedback. I have relayed your suggestion to management as well. We appreciate your input, thanx.

Kind Regards
Ilhaam
Telkom Social Media

Best regards,