Suspnded my service after I paid and Telkom owe me

Reference nr SM210136. So Telkom decided to suspend my service after I made payment. I sent the social media team all the information required including the payment reconciliation. I just phone the call centre and their answer was that they can't help until I made full payment. How do I need to them if they owe me money? I NEED TO LOAD SALARIES TODAY!!!!! I've resend the e-mail to [Email Removed] This is getting to a point where it is becoming a health problem for me I need assistance now. My new case number is ***2 I spoke to Minenhli Buthulezi @ 13:41 today. I'm sure you can see the urgency in this matter. Corlene