Suspension without reason
<p>I do have a contract with Telkom for the past 3 years. At the end of Sept 2016 my debit order went off before my salary went in. I checked the following day and the d/o went through. Without my knowledge Nedbank reverse the d/o. on the 16th Oct I received an sms from Telkom regarding the outstanding amount. I immediatly paid the full amout outstanding. On the 19th Oct I received a sms from Telkom to tell me that the full amount was paid and everything is in order. On the 22 Oct a d/o of R2500. went through my bank. I reversed it because I did not owe Telkom anything and my d/o of R1800.50 was only suppose to go through on the 31/10 2016. On 31/10/2016 at 09h00 my line was suspended. I immediatly paid the full amount of R1800.50 on the 1/11/2016. That amount reflected on their bankstatement on 2/11/2016. Today is 14 days later my line is still suspended. No one can help me. I call daily 3 to 4 times a day and get the same answer. "we apologize for the inconvienence" my contract is R1599 pm . What will happend regarding the 2 weeks that I paid the contract without the service. Telkom do not care about you as a client. I want my debit/order to be stopped. They do abuse my bank account.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
and there is it again 'sorry for the inconvenience" Needless to say NOTHING IS HAPPENING.
Thank you Telkom you are the worst company to deal with.
and there is it again 'sorry for the inconvenience" Needless to say NOTHING IS HAPPENING.
Thank you Telkom you are the worst company to deal with.
Hi,
Kindly provide us with your ID number for assistance. Please send it privately here or via email at *** with the subject line AI***.
Regards
Tsebo
Best regards,
Hi,
Kindly provide us with your ID number for assistance. Please send it privately here or via email at *** with the subject line AI***.
Regards
Tsebo
Best regards,
Hi,
We have escalated the matter to our Collections desk, case ***8 and we will make contact with feedback.
Regards,
Joshua
Telkom Social Media Team
***
Best regards,
Hi,
We have escalated the matter to our Collections desk, case ***8 and we will make contact with feedback.
Regards,
Joshua
Telkom Social Media Team
***
Best regards,
