Suspension update over a week

My phone line was disconnected after which I made payments for the line to be active. My troubles started when I tried to do a simswop and I was told it can't be done when the suspension is still showing on my profile . A case was opened after talking to several consultants none of whom could resolve my issue. They gave a case number on the 4 Mar 2015. Case no. ***6 which was forwarded to technical for resolution. Nothing happened and I had to call them daily for feedback. Needless to say this matter is still not resolved and everyday I call I get the same standard response. When you ask where and how to complain no one knows. This has just been a serious demonstration of incompetence and general lack of care regards customer issues, leaving me with regrets of choosing Telkom mobile as a supplier.