Suspension of simcard

My account was suspended due to errors, then on the 31st July 2021, it deducted the whole amount due.. I contacted Telkom custome service to enquiry how to go about after the payment, they said will take 24 hours once payment is reflecting on their side, patient i wait. August the 3rd i received confirmation of payment.. Then checked my sim was active. Today the 13th August i woke with no network, made a call they said my account has been suspended, called the 081180 which they said money deducted is not reflecting into their account and i should send them proof of payment, which will also take 24hours to be restored... This is inconveniencing to me, as i am using the data to work, now i have to make excuses of the incompetence of Telkom..