SL
Sean L
1 reviews | Active since Feb 2015
23 Feb 2015, 15:14
Suspension of my service
My service was suspended today due to non-payment,but my last invoice from Telkom . Invoice date 15-Feb-15, Invoice no 502D***T indicates that my account is in credit.I assumed there was an error and therefore I paid too much, but now my service just gets suspended with no warning.Now my line is suspended and I cannot get a hold of any Telkom representative to sort this out.This is totally unacceptable.This service from Telkom is the worst customer service I have ever experienced.
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Telkom's replyOfficial
23 Feb 2015, 19:15Hello Sprawn1,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM91472.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM91472.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply23 Feb 2015, 19:15
Official
Hello Sprawn1,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM91472.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM91472.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team