WG
Werner G

1 reviews | Active since Jun 2014

26 Dec 2015, 10:10

Suspension of my Service

Again I am complaining about poor service from Telkom.<br> <br> I am on Telkom Smart Home Premium but my services are suspended and my account is paid up.<br> <br> I am being billed for ADSL service I have cancelled long ago, but I still pay for it.<br> <br> I cannot use any of my mobile devices<br> <br> I don't get help from the call centre, as I am being put through to several departments but none of them can solve the problem.<br> <br> I am not even a month on Smart Home Premium and now it's suspended.<br> <br> I hate the way Telkom is dealing with this matter.<br> <br> This is not the first time I complain.<br>

0
Replies (1)
Telkom
Telkom's reply26 Dec 2015, 10:43
Official
Hello Regte123,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM181450

Regards
Narriman
Telkom Social Media Team