KM
Karen M
1 reviews | Active since Sept 2012
17 Nov 2015, 13:11
Suspension of lines even if payment was done
Paid my account on the 09th Nov for the full amount and still my account is being suspended!!!! Phoned in on the 9th and the agent gave me the reference to use when making a payment, now the agents says payment was never received, for none of the 2 lines that I have with Telkom Mobile. Incompentent staff working for Telkom Mobile
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Telkom's replyOfficial
17 Nov 2015, 15:50Hello HELENA-M,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been Collections to our Sales Team.
Your reference number is SM168650
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been Collections to our Sales Team.
Your reference number is SM168650
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Telkom's reply17 Nov 2015, 15:50
Official
Hello HELENA-M,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been Collections to our Sales Team.
Your reference number is SM168650
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been Collections to our Sales Team.
Your reference number is SM168650
We apologise for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***