Suspension of line without reason

On Friday 20 November it came to my attention that I had no internet and so I phoned Telkom who told me they could do nothing till Monday. On Monday I made several phone calls and established that: a) my account was in credit, b) that my line had been suspended and c) that no-one knew why. I was told on three occasions that my line would be fixed within the hour. I was also told it was the problem of my data provider, which it wasn't. Today, Tuesday 24 November I again phoned and refused to end the call until I had internet. The first time I was cut off by Telkom but the second time I got my internet back. I trust Telkom will credit the 5 days they suspended my line without reason as well as pay 5 days of my data provider that they prevented me from using without good reason!