Suspension of line while payment made

Dear Sir/Madam<br> <br> A complint sent to Telkom Mobile yesterday and still not solved: Your service is pathetic, I pay on 13th March 2015 for my suspended account the line is opened following day and on 16th its suspended but realized on 18th March when i try to make a call. I spoke to a lady in the morning who promised to open my line in the morning, and still in the afternoon my line is not opened a person i peak to in the afternoon Mduduzi Gumede tells me my line is suspended because the reference i put when paying is incorrect. By the way the money is sitting in Telkom account and nobody notified me about this your service is really pathetic, please get your things in order i request to speak to the Manager Menzi Magubane who refuses to come and answer my questions and Mdudzi takes my number that the Manager will call me back its almost 10 minutes and he hasn't called me, i want my line to be opened urgently, why should i suffer when my money is sitting in your account, this is unfair business practice. The fact that i am not notified of anything thing concerning my money and you just suspend my line is that good business ethics. I want my line opened urgently.