SUSPENSION OF FIBRE ACCOUNT FOR SEVEN MONTHS DUE TO INCOMPETENCE

On 13/1/21 I switched from ASDL to fibre. The Openserve Technician couldn't connect my account on the new username and password they sent a few days before the fibre installation and instead of calling them to activate the new fibre account, he connected my fibre account on the old Username and password of the ASDL account. They never closed the ASDL account despite requests from my side to do so. They only closed my ASDL account in June after numerious calls and a lot of frustration and still charges me for an account that I didn't use anymore. Ever since, for seven months until now, they suspend my account every month which forces me to call them again and put in a dispute for the amount, AGAIN until the next month, and it starts all over again. It costs me R100+ to call Telkom each time, as I don't have a Telkom line and calls from my cellphone. My fibre account is up to date, still Telkom suspends my account and I am without internet and have to call them AGAIN. I really don't know what to do anymore as it seems there is NOT ONE competent person in the accounts department that can sort out my account.