suspension of account

Telkom mobile has debited my account incorrectly on two occasions in November 2018 when I only arranged for payment on v27 November when my salary reflected into my account. the amount of R1545.31 was deducted from my account by Telkom on 27 November, however to date, the account is still suspended despite my many calls to Telkom over the past weekend and their promise to sort out the account. I am so unimpressed with the timeous manner in which this matter has been dealt with and am requesting it be sorted immediately please.