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JC
Jessica C

1 reviews | Active since Mar 2009

14 Jun 2016, 13:41

Suspension Fees every month

<p>Hi, I have asked Telkom on numerous occassions to PLEASE activate the Debit Order facility....so last month I get a statement asking for R600+....when I call they said 400 is for reconnection fees....and this month's bill (June) - so I know at the end of June I have to pay this R600+....today I receive and sms telling me the service is suspended - so are they going to keep on suspending even though they have added the amount to the next bill???? So instead of paying my normal R229 or whatever, I'm now going to be paying R600+ EVERY month just because someone at telkom couldn't follow instructions!!!! I am not paying reconnection fees for last month or the next. PLEASE S**** IT cos it is not my fault!!!</p>

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Replies (3)
Telkom
Telkom's reply14 Jun 2016, 13:52
Official

Hi jessy1

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI **********

Regards

Luleka

Telkom Social Media Team

JC
Jessica C's update21 Jun 2016, 09:00
Reviewer Update

This still has not been addressed!!!!

I did however receive an sms today telling me to pay 464.09 immediately to avoid suspension! So this is going to happen continuously! I'm fed up with Telkom.....you can suspend and cancel my line - I will find another service provider.

JC
Jessica C's update14 Jul 2016, 13:34
Reviewer Update

Please can someone from Telkom call me regarding this matter!!!!