Suspension even though my account is up to date

<p>Last week, Monday evening 10 July 2017, I received an sms that my account is overdue. Wednesday morning, 11 July 2017, just after 8am I called the call center (180 option 8) to find out why I received the sms and was told that my account was in arreas with the amount of the succesful EFT that was done on the 1st of July 2017, emphasis on succesfull. I emaild the proof of payment to the call center agent (email address: ********** email sent 11 July 2017 at 8h22am) and she said she will escalate the matter and my account will be updated by Friday 14 July 2017. I was unable to call the call center and confirm this Friday 14 July 2017 and had no reason not to trust 8ta/Telkom mobile or that call center agent. Last night, 17 July 2017 I received the same sms and called the call center (180 option 8) at 11am this morning, 18 July 2017 and the agent I spoke to confirmed that she can see my account is up to date and she is not sure of the sms and she will escalate the matter and that I should call back tomorrow (19 JUly 2017) to follow up. This afternoon (18 July 2017) I got an sms that my service has been interrupted thus I have been suspended. I called the call center (180 option 8) again and all I got was a lame apology and that I must wait 48 hours for an update. That's pathetic. Totally pathetic and I am so disgusted with the Telkom 8ta service and won't upgrade my cellular contract since this is the second time that this nonsense is happening. I have bank proof that I pay my account diligently, they cant update their system on their side and now I must suffer by being suspended for no valid reason. I cant load airtime or data on to the number since its a contract number. Thus should anything happen to me when Im away from the wifi area at work, I will have no means of contacting anyone. ALso, now I cant contact customers for my work purposes. All of this drama I am forced to endure by Telkom Mobile/8ta, while my account is 100% up to date and I have proof of payment for every month since I joined Telkom mobile. Thank you Telkom Mobile/8TA for a totally **** experience. </p>