Suspension ***

suspended prepaid waya waya line number *** Hi, My prepaid waya waya line has been suspended and the call center has indicated that they are not able to reinstate the line as you no longer sell the product. What I don't understand is how I still have a dial tone on the line and can call the call center, the automated system confirms suspension and yet they can do nothing to help me. The line was apparently suspended less than a month ago (13 Sept 2021) If I recall the terms and conditions of the original agreement with Telkom permitted the suspension to be lifted in this case.

I have tried to recharge a few times through the banking app, it wont allow me.