Suspension

My account is suspended however the payment was deducted on the 28th of July. I missed payment last month, however the amount due was deducted on the 28th of July. Even though payment was processed Telkom still suspended my account on the 1st of August. I called in and I was told that it would take 6 to 24 hours to be unsuspected. I'm still suspended I call in again today and I am told the same thing. I can't use my services but I paid. How does this make sense?