WV
Wikus V
1 reviews | Active since May 2012
07 Jul 2016, 12:13
Suspension
<p>Telkom is quick to suspend my account because I don't pay. I pay for a 10Mbps line but I am getting speed of under 1Mbps. I logged several calls the last couple of months and it is still not resolved. It was explained to me that I won’t get the full 10Mbps that is fine. I use to get a consistent 8Mbps, I was happy. Now I don't even get that speed anymore. </p>
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
08 Jul 2016, 05:13HI wikusvorster
Thank you for making contact with us and bringing this to our attention.
We can confirm that the request had in fact been tasked to our team to attend and advise accordingly. We do apologise for the delay. Please be assured that we have escalated the query and we have requested feedback be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply08 Jul 2016, 05:13
Official
HI wikusvorster
Thank you for making contact with us and bringing this to our attention.
We can confirm that the request had in fact been tasked to our team to attend and advise accordingly. We do apologise for the delay. Please be assured that we have escalated the query and we have requested feedback be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
WV
Wikus V's updateReviewer Update
11 Jul 2016, 09:55Hi,
Telkom did attend to my call and confirmed that they can't fix my line. The line is inconsistent and it is already back to below 1Mbps. Telkom tried to make it 8Mbps but I only got 4Mbps for a little while until it went back to below 1Mbps. I have proof that problem was occuring since last month. Now my line is suspended because I don't get the service I pay for. I will pay as soon as my line is fixed.
WV
Wikus V's update11 Jul 2016, 09:55
Reviewer Update
Hi,
Telkom did attend to my call and confirmed that they can't fix my line. The line is inconsistent and it is already back to below 1Mbps. Telkom tried to make it 8Mbps but I only got 4Mbps for a little while until it went back to below 1Mbps. I have proof that problem was occuring since last month. Now my line is suspended because I don't get the service I pay for. I will pay as soon as my line is fixed.
WV
Wikus V's updateReviewer Update
13 Jul 2016, 16:00Just got my latest account. Still paying for services I don't get. This is the description "DSL Fastest Bundle". Please change to DSL slowest bundle for R0.00.
WV
Wikus V's update13 Jul 2016, 16:00
Reviewer Update
Just got my latest account. Still paying for services I don't get. This is the description "DSL Fastest Bundle". Please change to DSL slowest bundle for R0.00.