suspension

I had the worst experience with Telkom since July, I took out a router about a few months ago and have two lines on my account *** and *** but because of the incompetence of the sales agents it was put onto the wrong account which is the *** instead of the *** I am being charged for something that I do not have I have been calling in and being charged but no one seems to care. The router that was charged on my account was only corrected on the 05/09/2020 and was told that I will be refunded, however that is not case accordinging to the customer service advisor.I raised a billing dispute on the 02/09 but no one came back to me, I had to call back on the 18/09 and was told that it was never actioned and will get a response within 2 working days but still nothing and now my line has been barred.I am really no impressed with your services