Suspension

On the 27 November 2017 I received an SMS to say that I had to pay x-amount on my account to avoid suspension and reconnection fees...it just so happened that I paid it that same morning (before I got the sms). Just to my frustration my Telkom ADSL line was still suspended on the 30 November. After phoning in they told me that there is another amount outstanding which had to be paid before they will reconnect me. I paid that amount aswell and STILL my knee is suspended.....it doesn't help to go to the Telkom shop as they tell you that they don't deal with it you have to phone the call centre...after numerous call (R100+ from my cell) we were eventually told to email the call centre agent's manager...which I did....this person did not even bother to acknowledge receipt or point me in the right direction.... eventually today I was told to email my query with proof of payments to ********** and they will deal with it...but they can't tell me when my query will be attended to or resolved...or when I'll be reconnected....it been 13 days now.... pathetic pathetic pathetic....