Suspending our service

We have a contract with Telkom mobile and its almost 20 months now into it. We have Never Ever not paid our account until last month when we experienced a shortfall. My husband went to their branch to explain the issue & request that they double debit this month end. He was told to call the call centre instead of which he did. He explained the issue to the agent & requested that they don't suspend our service & the agent said all is well.<br> Yesterday our contracts were suspended & the call centre T/Leader said they don't take into consideration your payment record and it ends there. What irks me the most is that Telkom is the worst network & we have endured their insufficiency for 15 months until they increased the MTN coverage in their space. we could only use their 3G network in certain places & when you step out you're out of data and all APPs in your phone. They were in Breach of Contract many-a-times & we understood & now its their turn to understand & they have the nerve to be cold. Ive been with Voda & they were very understanding & we had a great relationship for years. In a few months we are due for contract renewal & this is a deal breaker...BYE THANKS FOR NOTHING!!!