Suspended yet I paid more than reflected on my statement...

<p>My account has been suspended with telkom as at this morning 28/03/2017 - due to non-payment they say. It's funny how non-payment translates to two debit orders going off my account on the 24th and 25th of March respectively. Call centre agents are less than helpful and none of the managers that said they would call me back have actually tried o pick up the phone and call me. Telkom is less than useless - apparently I have to wait 7 days for their debit orders to reflect as payment on my account, 7 WORKING days mind you. The fact that they deducted R400 more than was meant to be deducted is not of importance to them and no one can tell me why until their statements are printed. I was told yesterday by one of the chat agents that she'd already told me what to do (wait seven days) and her manager would just do the same. The call centre agents are ridiculously rude and as unhelpful as they come. I know I missed a singular payment last month but apparently even when you've paid what you owe, Telkom is allowed to treat you with utter disrespect and rudeness.</p>