suspended with no valid explanation

my subscription was suspended this morning ..reviewed my invoices and saw i dont have arears..when i contacted the helpline they said i reached my credit limit and needed to make a payment...which i have done via eft... my line is still suspended because apparently they can cut off without notice even if you are not in arrears...but it can take upto 48hrs to reconnect... think i should cancel my subscription with telkom and use someone else...seeing as all they can say is sorry... i had to wait for almost half an hour just for someone to answer their phone at telkom just to talk to some rude know it all... best of all they do not accept proof of payment...haha... how convenient for them... but the poor idiot client should smile wave ans pay!!!! eveb if the damn service is horrible!!!!! they also told me that an sms was sent regarding the cancellation yesterday...they sms did not say telkom it had no identifying characteristic which would make think...wait this must be telkom!