PM
Pragasen M

1 reviews | Active since Apr 2017

27 Sept 2018, 20:40

Suspended telkom line,still suspended after payment

Hi,again telkom,one of the largest companies in SA cannot deliver a service,i had issues with my salary on my bank account,however i made a payment to telkom which was short,telkom has suspended my line which i dont blame them for,however after contacting the call center was told to pay the amount of R650 to get my service reconnected,i asked the consultant how long will it take and was told payment at major accredited retailer eg pnp would reflect same time,so i went thru to pnp and made the payment at around 11:50am Thursday 26th september,its now 27th september and 20:38 and still no joy,service still suspended,keep calling the call center both technical and the billing department only to be told that my service will come thru once payment reflects.I have a receipt of payment which i can fax thru or email but was told its not the case i must just wait.How is this possible when we live in a advance technology world and a payment takes for ever to reflect,there is no use calling the call center for help as they cannot help and just tell u to wait,why is there even a call center if they not there to provide a service.Telkom has the worst service by far in Country. Telkom needs a competitor in SA to teach them that the customer is king ,and the service u provide to your customers shud be top notch.I would never recomend them as thier after sales service os disgusting!

0
Replies (1)
Telkom
Telkom's reply15 Oct 2018, 15:04
Official

Hi Calvinmoodley,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. I do see that the service was restored and there is a connection. If you require further assistance please let us know via private message.

Regards
Garreth
Telkom Social Media Team