Suspended sim

I went to Telkom at Glen Ballard Mall to change my package from R180 to unlimited in February. I then changed my banking details from FNB to Capitec,1March i went to the store ,got a statement and paid at Spar.

April i went to the same store,as i saw the debit order did not go off ,i then requested for statement,to my suprise i was told i owe TELKOM R950 when asked where is the amount coming from ,no one knew,i was told to call the call center to find out.

Went home and called ,i was told i will be phoned back ,and nobody phoned me . I was then phoned by a consultant telling me that my account has been handed over and i need to pay,the extra charges were as a result of a debit order that didn’t go through.

There’s is no way ,absolutely no way i will pay an extra R500 because telkom did not change my banking details even after coming to the store to change them .

Ontop of this mess i came to the store and no one was able to tell me why must i pay R950

😡😡😡😡

At this point my sim card is suspended

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