Suspended Services

I took contract with Telkom in December and first debit order was 15th Jan 2020, on the 14th Jan 2020 my account was suspended and I made a manual payment of R2605.06 plus R1299.00 debit order which is total of R3904.06. I was told it takes 1-5 hours of Telkom Portal payments to reflect and account to be opened. After that it has been 24-48 hours to date my account is still suspended, I have called call centre and spoke to Managers and they have been coming back to me since Wednseday 15 Jan to date no one has called me. Telkom now owes me R1299 and I don't have access to my number for 10 days now.