Suspended Services

My account is suspended due to failed debit order on the 31 Jul 2017. Telkom has debited my account on the 24th August 2017 and today is the 5th of September 2017 and the call center says my payment is still not reflecting on their system, its still with the collections department, how on earth does a debit order take 7 to 14 working days to reflect on their side(BULL****) my account is still suspended and I cant even do banking due to this as my suspended line does not allow the OTP to come through from the bank. This is so damn frustrating!!!!

They tell me my account has been handed over to Nu Debt Management, when I call them and give them the ref number of the debit order their response is "Sorry Mam, your account was not handed over to us" So my question is who the Hell debited my account and why is my money still not reflecting, this makes no damn sense.

TELKOM is the worst network ever!!! NO ONE CAN GIVE ME ANSWERS