Suspended services

I have had my lines suspended since December and been trying to get them re-activated since the 03/01/20244 with no luck. I had 2 contracts and was paying R1720 for both including the early upgrade fee, decided to take another contract in December for an iPhone 14 for R440 and a once off R100 activation fee. So all my phones combine should not be more than my R2500 credit limit however I'm advised that I've exceeded my limit and that is why my services are suspended. Even the bolt system says I don't owe you nothing but I don't know why my ***en service are off. I was promised yesterday that within an hour everything would be back to normal but still being told ****. I WANT MY PHONES ACTIVATED NOW