Suspended Service, No Warning.

In Feb I had moved from Capitec to FNB, and contacted Telkom to move the debit order (visited a branch). My service was suspended on Friday for no payments received due to the debit order changes not being implemented I assume). \What is strange is, I made these payments manually on the Thursday. I still have no service.

Looking back, never did I receive a courtesy call to ask why payments weren't made, never did I receive an email, nothing. I simply received an SMS on the Thursday. Where was the adequate warnings? Contacts? etc?

Should my service not be reinstated by Monday I will be cancelling the agreement and reporting to the Consumer Commission for unfair consumer practices. I have never missed payments, and I never even knew I missed these two. Terrible service, genuinely.