Suspended service for Overdue Account - What a joke!!!

<p>I have been struggling with this issue for nearly 3 years and this is my 3rd complaint on Hellopeter.</p> <p>Every month I pay via EFT before the due date and the full amount on my invoice. However, Telkom still tries to put through a debit order each and every month from a bank account that has not existed for 3 years. My banking details were changed when I upgraded but still the debit order "goes off" on the wrong account. This causes my account to show an amount overdue and it takes my an age to try and explain what the problem is. The same has happened this month. Service was suspended last week Friday 22/07/16 and since then until today I have spoken to at least 20 "customer service" agents via phone, mail and chat... only to be told that I need to send through my proof of payment. How many proof of payments do you want? You have 20 already and how can the payment not reflect a month later? The "Billing" department are the most *********** people that I have ever experienced and cannot even read and account. (Not allowed to talk to them because they site in a back office... I think its because they do not know what they are doing). The "Customer Service" is no better... Called again this morning to be told the same thing as last week and here we go again... I have even done my own account breakdown and sent it to them. My service is still suspended and I now have a "case" logged with them... a week later and only now a case is logged....</p>