Suspended service for amount that was paid

My account was suspended apparently because I owe Telkom. The call centre agent had audacity to tell me that Telkom debited R1800 on the 24th of January, I told her that your system cant even get dates right. Telkom debited two amounts on the 25th of R1875,00 and R1075,19. Then they sent a third party to debit my account after they debited the two amount, I reversed the debit order from the third party because Telkom has successfully debited my account. I have taken Telkom to the ombudsman twice and twice Telkom has lost, this time I will be pushing for legal action. My bank statement clearly shows two debit orders from Telkom on the 25th of January. You have tested me long enough.