Suspended Service for a paid in full Account

My account has been paid up to date. Yet I received a sms notice that my account is in the arrears. Immediately contacting Telkom customer service to query the sms. I received confirmation my account was indeed paid to date and to ignore the sms and my service would not be suspended. My service has been suspended!!!!! All due to a system error which requests me to pay my statement amount due on 31 October NOW. I have called and spoken to two agents each day for the past four days with no out come. When I request to speak to a manager I'm informed they are too busy, don't have phone lines or emails to their disposal. I have requested to be put through to accounts department or collections and got told they don't have phones. I sent my last attempt through today to have my service reconnected and guess what it landed on deaf ear's. All I expect is the service that I pay for monthly. is that a lot to ask